Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund.

To be eligible for a refund, the item must be returned by Australia Post Parcel  to Heritage Classic Collectables, in the same condition as at time of purchase and must  be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will  be applied to your credit card , within 3 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@heritageclassic.com.au

 

Shipping returns

To return your product, you should mail your product to Heritage Classic Collectables at PO Box 86 SMITHTON TAS 7330.

Depending on where you live, the time it may take for your return to reach us may vary. 

If you are returning  items they must be sent with Australia Post and include tracking. For items with a purchase value of $100 or more, additional insurance is to be purchased from Australia post.   

Need help?

Contact us at sales@heritageclassic.com.au for questions related to refunds and returns.